Online booking terms and conditions

By booking an appointment through our online scheduling system, you agree to the following.

Appointment confirmation

All scheduled appointments must be confirmed by phone before the scheduled date. If we are unable to reach you for confirmation at least one business day before your appointment, we reserve the right to cancel and reschedule at a later time that fits our availability.

Service area and scheduling

Our availability is based on location and scheduling efficiency. If your location is outside our normal service routes for the selected date, we may contact you to adjust the appointment.

Travel and timing adjustments

Appointment times are approximate and subject to change based on travel conditions, previous job durations, or unforeseen circumstances. We will communicate any changes as soon as possible.

Cancellation and rebooking

If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid fees. Last-minute cancellations (within 24 hours of the appointment) or missed appointments may be subject to an $80 rebooking fee, depending on travel distance and the resources lost, which must be paid before a new appointment is scheduled.

Customer responsibilities

The homeowner or a decision-making representative must be present at the scheduled time of service. Staircases and access areas should be clear of obstructions before our arrival.

Pricing and estimates

Online bookings are for consultations and stairlift service only. Any quotes provided during your appointment are estimates and subject to change upon final assessment.

Right to refuse service

We reserve the right to decline service if conditions on site prevent safe and proper installation, or if incorrect information was provided during booking.

By proceeding with your booking, you acknowledge that you have read and agree to these terms. Questions? Call (717) 219-7976 or email info@keystoneaccessibility.com before scheduling.